Below is the index of the general conditions of sale for purchases on the EdilAcilia website, through which, to facilitate navigation, you can select the area of interest and go directly to the dedicated section:
Introduction: the offer and sale of products on the website https://www.edilacilia.it/vendita-on-line/ are governed by these general conditions of sale. The products purchased on the site are sold by:
Via Francesco Giuseppe Bressani,3
P. IVA IT 05253151004
The offer and sale on the website EDILACILIA integrate a distance contract governed by articles. 50 following of the Legislative Decree 6 September 2005, n. 206 (Consumer Code) and by Legislative Decree 9 April 2003 no. 70 (c.d. The law on Electronic Commerce). The purchase of the products is destined for the consumer.
These Conditions of sale govern the contractual relationship between the Customer and EDILACILIA for the purchase of Products on the Site.
The Customer is obliged to carefully read the Conditions of sale which EDILACILIA at his disposal, also in order to enable the reproduction and storage of the remember Conditions in compliance with the provisions of the art. 12, co. 3° of the D. Lgs. no. 70/2003.
Our system will calculate your shipping costs based on some parameters set by the courier, the national, and you can check the cost of your shipping at the end of the compilation of your order by reading the summary at the heading “Shipment”. Please carefully check the order summary and the costs listed in order to avoid problems of various kinds before you submit your order and especially BEFORE PAYMENT.
After receiving the e-mail notification of shipment, the courier will deliver within the specified time depending on the locations to serve. We recommend that you contact the courier directly if you were not at home to arrange a delivery at certain times, in order to avoid incurring additional costs.
Pursuant to art. 63 of the Code of Consumption, the risk of loss and damage of the goods, for reasons not attributable to the seller, is transferred to the consumer in the moment in which the latter, or a third party designated by him other than the carrier, and enters materially into possession of the goods. However, the risk passes to the consumer upon delivery of the goods to the carrier if the latter has not been proposed by the seller to the consumer, who has autonomously chosen.
At the same time as the order, the Customer can also request the free "one-on-one" second-hand collection service (RAEE) of electrical and electronic equipment at the end of its life (so-called RAEE) as required by current legislation. Withdrawal presupposes the online purchase, by the customer who uses it for domestic use, of new equipment of an equivalent type and, moreover, the same must be requested at the time of purchase, indicating it explicitly in the "Order note" field. ".
The transporter who collects the product must fill in a documentation (File and DDT) with the data of the person who delivers the used product (RAEE), who will certify the correctness of the data and sign the documents. The Customer must ensure that the product to be collected is ready for collection, otherwise the RAEE will be refused. Free collection can be refused if there is a risk of contamination of the personnel responsible for the same collection or if it is evident that the equipment in question does not contain its essential components or contains waste other than RAEE.
The consumer is in the private (understood as the physical person who buys goods for purposes not related to his professional activity, or makes the purchase without indicating in order form a reference to VAT) has the right to avail themselves of the legal guarantee of conformity, in accordance with articles 128 and following of the Consumer Code, in the event that you encounter a defect of conformity, the product does not work or does not have the quality or the performance that usually have goods of the same kind or does not correspond to the declared characteristics on the Site or on the label or in advertising), provided that denounces the vice of conformity found within 60 days from the discovery, and that the defect appears within 24 months from the date of delivery of the goods.
The legal guarantee of conformity applies only to products that present a conformity defect, provided the same is used correctly, respecting its intended use and as provided in the attached technical documentation. In case of lack of conformity, EDILACILIA will provide, without charge to the Customer, restore conformity of the product by repair/replacement or reduction of price, subject to evaluation of the laboriousness of the solution with respect to the value of the asset, up to the termination of the contract.
In cases where the application of the guarantees listed above could result in the liability for EDILACILIA to restore the conformity of the product by repair or replacement, the goods must be returned by Customer in original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc...)
Should you find inside your pack goods damaged, we invite you to send within 24 hours from receipt of the parcel an e-mail to our address [email protected], with attached photographic documentation of the damaged goods. The e-mail must also contain the reference number of the order and shipping. With the opening of the practice, we will proceed with the reimbursement of the cost of the goods or, if you prefer, a new shipment of the goods damaged all at our expense.
EDILACILIA recognizes the right of withdrawal as provided for by art. 52 and following of the Consumer Code. In particular, if the Customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does the purchase indicating the order form a reference to VAT) has the right to withdraw from the contract of purchase, without the need to provide explanations and without any penalty. The product must be made in respect of the sold (intact and complete in the original packaging).
The Customer who wishes to exercise the right of withdrawal is obliged to notify within 14 calendar days starting from the date on which it enters in the physical possession of the good. You can do this with any explicit statement from which can be inferred the intention to exercise this right (registered letter, email,online) by filling the appropriate form downloadable, of which the following references:
Fillable form: download PDF form
Contact us online : request right of withdrawal
Postal address: EDILACILIA s.r.l. -Via F. G. Bressani, 3 – 00125 Roma (RM)
EDILACILIA once you have received the communication of the Client who has the intention to withdraw (any way it is communicated), will contact you by phone, providing assistance, and the exact address where to ship the product.
For the proper exercise of the right of withdrawal by the Customer, it is stated that:
The risks of the "journey" of return of the asset are charged to the consumer until the seller does not fall materially in the possession of the same.
The refund relates to the amounts paid for the price of the product, and will be made no later than 14 days from the communication by the Customer to exercise the right of withdrawal. The refund amount will be communicated to the user via e-mail.
In any case, refunds will be made by EDILACILIA with one of the following ways:
As provided for by art. 59 of the Consumer Code, the right of withdrawal referred to in articles 52 to 58 for distance contracts and contracts negotiated outside commercial premises is excluded with respect to:
Pursuant to European Regulation EU/679/2016 the User may may exercise at any time the rights provided for in Articles 15 to 22 and Article 34 of the EU/679/2016 Regulation, in particular he/she has the rights to:
object in whole or in part, for legitimate reasons to the processing of personal data concerning him/her for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication;
Requests should be addressed to the Data Controller, whose contact details can be found at the beginning of this information document.
The updated list of data processors, appointed for this purpose, is available at the headquarters of the owner. Those interested in viewing it may request the complete list from the following e-mail address [email protected]
Registered users can modify, download and/or delete their data in total autonomy by using the appropriate buttons on their personal profile page (account):
For further information or clarification on the conditions of sale and on the products the Customer can contact us:
By phone at the number +39.06.525.83.30 from Monday to Friday , from 10:00 to 13:00 and from 16:00 to 19:30
Sending a communication to the e-mail address [email protected]
Use the form Contact on the website EDILACILIA.
The contract of sale between the Customer and EDILACILIA is concluded in Italy and governed by Italian Law. For the resolution of civil and criminal litigation that may result from the conclusion of this contract of distance selling, if the Customer is a consumer pursuant to the Consumer Code, the territorial competence is that of the hole of his town of residence or domicile; in all other cases, the territorial competence is exclusively that of the court of Rome.
For Clients domiciled in states of the european Union shall apply to articles. 15-17 Reg. 44/01 in the EU.
For customers domiciled outside of the European Union shall be brought exclusively in the Court of Rome.
Together, the european directive on Alternative Dispute Resolution (ADR) and the Regulation (EU) no. 524/20013, constitute the legislative package on ADR-ODR, for the first time, introduces a set of coordinated and consistent rules: a web-based platform online for the whole of the Eu, and procedures for alternative dispute resolution.
The ADR is a procedure of alternative dispute resolution (in English, Alternative Dispute Resolution - ADR), which has the advantage of providing a quick, easy and out-of-court disputes between consumers and businesses.
The measure which introduced in Italy a new discipline of ADR procedures is the legislative decree 6 August 2015, no. 130 that has transposed the directive on consumer ADR 2013/11/EU.
According to article 49, paragraph 1, letter V of the Legislative Decree 6 September 2005 no. 206 (Consumer Code) the client can take advantage of the Joint Conciliation procedure.
The Procedure can be initiated if the consumer, after the presentation of complaint to the company, within 45 days, has not received a reply or received a reply not considered by him to be satisfactory.
The client who decides to avail himself of the procedure of Joint Conciliation is obliged to transmit the application to the following address: [email protected] or to the fax number 02/87181126.
For more information please refer to: http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl
The eu Regulation on Online Dispute Resolution (ODR) (regulation (EU) No 524/2013 of the european parliament of 21 may 2013, encompasses the procedures used to resolve key-word referable thereto disputes between businesses and consumers arising from contracts for goods and services entered into online.
Pursuant to art. 14 of the Regulation 524/2013 the user is informed that in the event of a dispute may submit a complaint through the ODR platform of the European Union, accessible at the following link:
The ODR platform is an access point for users who wish to out-ofcourt disputes arising from contracts of sale or services online. For more information, please contact: [email protected]